I own and operate a family owned Septic Tank cleaning company with my son Steven and have been in business 37 years. We have been using A-1 Answering service for 19 years now. In the past we had several other answering services and unfortunately we had nothing but problems. When we found A-1 that all changed, it is also a family operated business and the owner Russ runs the day to day operation along with his Office manager Lisa. They manage a full staff of operators 24/7 365 days a year, and answer the phones too. If you have any concerns there’s always a person in charge that is capable of handling any situation you may have any time of the day or night. Our business requires an immediate response when a customer calls and they leave a message with the answering service. Every call that is taken is texted with all the information from the caller to our cell phones within “seconds” and we are able to call the customer right back. They have the latest most modern computerize equipment that enables the operator who takes your call to have all your company information on the screen and gives the caller the impression that the message is being taken from your employee in your office. Our phone is always answered promptly and the hold times are very infrequent and not long, and you have your choice of music if you like. Also the pricing is extremely reasonable and is truly the best value I get from any vendor hands down. I am extremely satisfied with A-1 that I truly recommend them to any company that is looking for an answering service and I assure you that if you choose A-1 you will be just as satisfied as I am.